The pivot. A familiar term for many businesses as we navigate our way through the unprecedented waters of COVID-19. Changing tact, direction or embracing change has become, for many, crucial for staying afloat in these uncertain times. In the majority of cases, this doesn’t mean scrapping everything and starting again, quite the opposite in fact. It’s more about exploring what’s possible and how existing processes can be adapted to suit the current environment.

In light of the COVID-19 pandemic, many marketing campaigns have come to a halt – with a number of brands pulling their ad spend altogether. Out of fear and uncertainty, businesses are naturally cautious about where they invest their money in these troubling times. And with a recession looming over us, it’s unclear when things could get back to ‘normal’.

The world has changed. Regardless of your industry or geographical location, the COVID-19 pandemic has disrupted everyone in some way – forcing us to work from home and juggle both personal and work lives, while driving businesses to suddenly embrace different ways of working.

But from challenges also come opportunities and learning. That’s why, in our latest issue of The Knowledge, we’re taking a look at the current B2B landscape and our own experiences as a business and offering our thoughts on how we, as marketers, can adapt to the new normal. In it, we cover:

• Tackling change
• Addressing workplace challenges
• Developing a strategy during uncertainty
• How you can adapt your marketing plans

Conversation makes the world go round, and when utilised within a marketing strategy helps drive sales without really ‘selling’. It allows businesses and their customers to interact on a personal level, strengthening relationships and supporting brand loyalty.

Fast, efficient, a time saver: just some of the ways businesses are talking about chatbots. As part of a communications strategy, these tools can be indispensable for customer relations. But it’s not all plain sailing, so we’re going to delve a bit deeper into this latest technology trend and explore the very real possibility that chatbots might one day replace humans in the sales funnel.